Scheduled Maintenance - April 24, 2018

April 20, 2018 by Ryan Barichello

On April 24th at 8:30am EST we will be updating SOAP Vault to include the first stage of the new billing system.  

 

Stage 1: April 24th:  New billing system.
Stage 2: A few weeks after: Bambora payment processing by staff.
Stage 3: A few weeks after that: Bambora payments by patients/clients at the time of booking.
 

Stage 1: April 24th:  New billing system.
Stage 2: A few weeks after: Bambora payment processing by staff.
Stage 3: A few weeks after that: Bambora payments by patients/clients at the time of booking.

We do not expect any downtime, however, it's important to gain some familiarity with the new billing system if you are planning to use it immediately.  Below are a few helpful resources:

 

VIDEO: Watch how to set up your account for billing.

VIDEO: Watch how to use the new billing system.

HELP ARTICLES: Billing System related help articles.

 

Of course, if you have any trouble, please feel free to reach out via a ticket or book a phone call.  We will have extra customer support available.

 

Thank you,
The SOAP Vault Team

 

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